Due to the sensitive and personalized nature of medical services and peptide therapies, all sales are final and non-refundable unless otherwise explicitly stated in this policy.

By purchasing services or products through our platform, you acknowledge and agree to this refund policy.

2. Medical Services (Telehealth Consultations)

All telehealth consultations, evaluations, and medical services are non-refundable once scheduled or completed.

This includes, but is not limited to:

- Initial consultations
- Follow-up appointments
- Treatment planning
- Medical evaluations and prescriptions

Because providers allocate dedicated time and expertise, refunds will not be issued for:

- Missed appointments (no-shows)
- Late cancellations
- Dissatisfaction with medical recommendations

3. Peptide Therapies & Prescription Products

All peptide therapies and prescription-related products are non-refundable and non-returnable.

This is due to:

- Federal and state regulations regarding prescription medications
- Safety and handling requirements
- Risk of contamination once dispensed

Once an order has been processed orshipped, it cannot be canceled, returned, or refunded.

4. Order Processing & Fulfillment

Once your order has been submitted and approved by a licensed provider:

- It is immediately processed for fulfillment
- Changes or cancellations may not be possible

Please review all information carefully before completing your purchase.

5. Exceptions (Limited Circumstances)

Refunds or replacements may only be considered under the following circumstances:

- You were charged in error (duplicate charge or billing mistake)
- You received the wrong product due to our error
- Your order was damaged during shipping (must be reported within 48 hours of delivery with photo documentation) 

All exception requests are reviewed on a case-by-case basis.

6. Subscription Services (If Applicable)

If enrolled in a subscription:

- You may cancel future billing at any time before the next billing cycle
- Charges already processed are non-refundable

7. Acknowledgment

By using our services, you acknowledge that:

- Medical treatments vary in effectiveness
- Results are not guaranteed
- Dissatisfaction with outcomes does not qualify for a refund

8. Contact Information

BioConnect Health LLC
Email: info@bioconnecthealth.com
Phone: 561-828-1024